Energy and Water Utilities Regulatory Authority

The Energy and Water Utilities Regulatory Authority (EWURA) is an autonomous multi-sectoral regulatory authority established by the EWURA Act Cap 414. The Authority is responsible for technical and economic regulation of the electricity, petroleum, natural gas and water sectors in Tanzania pursuant to Cap 414 and sector legislation.

Vision

To be a World Class Regulator for Sustainable Energy and Water Services

Mission

To regulate energy and water utilities in a transparent, effective and efficient manner that ensures quality, availability and affordability

Functions

The functions of EWURA include among others, licensing, tariff review, monitoring performance and standards with regards to quality, safety, health and environment. EWURA is also responsible for promoting effective competition and economic efficiency, protecting the interests of consumers and promoting the availability of regulated services to all consumers including low income, rural and disadvantaged consumers in the regulated sectors.

Duties

In carrying out its functions, EWURA shall strive to enhance the welfare of Tanzania society by:

• promoting effective competition and economic efficiency;

• protecting the interests of consumers;

• protecting the financial viability of efficient suppliers;

• promoting the availability of regulated services to all consumers including low income, rural and disadvantaged consumers;

• taking into account the need to protect and preserve the environment;

• enhancing public knowledge, awareness and understanding of the regulated sectors.

1. Impartiality: Staff shall treat all stakeholders with fairness.  The duty of EWURA as a regulator is to set a level playing field and balance the interests of all stakeholders. 

2. Morality: EWURA staff shall ensure they uphold rights and good conduct standards.

3. Professionalism: EWURA staff shall attend to their duties with the highest degree of competence and skills.

4. Accountability: EWURA staff shall conduct their duties in a manner that shows readiness to take full liability and responsibility for their actions.

5. Consistency: EWURA ensures consistency and coherence in its regulatory practices and work.

6. Transparency: EWURA staff shall operate in an open manner.  All their decisions shall be conducted without prejudice, with respect for the interests of all stakeholders and in a fair and completely transparent manner.